American Airlines Reviews

May 28th we were supposed to fly out of DFW for a 30 minute flight home around 9:25. They kept delaying up until almost midnight and then they cancelled our flight and pushed us to the morning. They said it was because the bathroom on the plane wasn’t working. Again this was a 30 min flight. They gave us vouchers for cabs, hotel, and food. When we went to get a cab we were told it could take up to an hour. Then they put us in a hotel an 20 mins away.. mind you it was almost 1 am when we arrived to the hotel. We were traveling with my 9 year old. Then the hotel refused to accept our voucher from AA. They really didn’t explain this to us they just said we could talk to the manager in the morning. We went ahead and stayed and provided a credit card assuming this would all get straightened out. We did talk to the hotel the next morning and we’re told that they have told American Airlines many times that they do not have a contract with them and did not want them booking rooms for customers because they don’t accept the vouchers. The manager said they did this to 11 customers just that night we were
There. We only got 2 1/2 hours of sleep before we had to head back to the airport. The cab driver was upset because he said he hates taking vouchers from American Airlines because they don’t pay the full wage and they take forever to pay them. After we finally got home and rested I contacted American Airlines to see about getting a refund for the hotel. I was told they don’t do refunds, instead they gave us vouchers. We don’t want to fly American Airlines anymore so now we’re out $200 for a 3 hour stay at a basic hotel..... thanks American Airlines..... next time we will just sleep in the airport because you treat your customers like dirt. We weren’t the only ones either. Also some of the passengers said when they got to their hotels they didn’t even have rooms available... they don’t care about their customers at all.

American airline by far is the worst airline .Never ever again fly with this airline.Horrible customer service.Flight was delayed, unable to catch connecting flight, had to stay in the hotel and pay 200$ for a night till following day-And they didn't refund me for the cost!! 978-407-8002

American Airlines Investigating Pilot Who Opposes School District’s Critical Race Theory Plan
If the above is true you not see me or my family sitting in any American Airline seats again.

Today at LGA, headed to Washington. Our agent at where you initially check in bags (at the New terminal B) was superb. Her name is Charmaine. She went above and beyond. She helped us 1) connect an AA MasterCard Platinum select card to our account (which makes the first bag free) 2) had a great attitude and 3) helped us gets seats together on both legs of our flight where they were both separate. I was expecting the possibility of a grumpy, unhelpful person, but Charmaine was super helpful and a benefit to AA in every way. She should be teaching agents how to do their job. I spent a long time on hold with AA last night to no avail and was expecting a “you have to do this online” type of response, but no- super super helpful and took her time. -Brian and Heather F, flight AA2119, advantage flyers

This is yet another airline that victimizes 1-2 year old children for not wearing a mask! Despite the minimum age being 2, this airline tries to physically force a 1 and a half year old to wear a mask. He started throwing up and near choked on his own vomit as they physically and aggressively forced a tight fitting mask over his face. This is essentially child torture, and him vomiting, crying, and screaming would spread FAR more germs than his tiny breath during the flight. Are they kidding me? Not only is 2 a ridiculous minimum age to expect to properly wear an uncomfortable face covering for hours, but they broke their own rules trying to force it on a 1 year old, abused him over an exaggerated pandemic. Flight attendants are also very rude in general and the airport screening takes hours and hours. Never Fly + withdraw any stocks.

Worst airline. Have avoided them for years due to endless delays and permanently lost luggage. Booked flight out of Savannah to O’Hare with great reluctance. 12:30 p.m. departure has been delayed 5 times, current departure 7:58. No reason given for delays. Never again. Go Southwest. Even with multiple layovers you will arrive sooner. I would be embarrassed to work for this airline.

I would never recommend flying this airline. My bag was a carry on which they made me check for no reason. From Charlotte to Cedar Rapids, somehow by bag was damaged and not repairable. I tried several times to file a claim and also tried calling several times. I was finally able to get through to an actual person today and was told that I only had 24 hours to file a claim. I explained that it should've been a carry-on and they never should've made me check it and she said they can't guarantee anything. I am frustrated that this was a brand new suitcase and now needs to be thrown away due to their mishandling.

Never on time, gates change frequently, unorganized, expensive and The Worst Airline.

I bought the tickets together and made me pay to have the seats next to each other! these people are greedy and I don't know how may times we see greed go bad that people like American Airlines will ever learn...

American Airlines have finally lost me as a customer after years of being one. Check in took over an hour. Nobody and I mean nobody was friendly. No greeting getting on the plane or off. So sad to see this airline go down hill like the way it has. Four hour flight just to receive a small bottle of water and some cookies. I was in shock to see the difference from when I flew United in February.

Worst staff. Never AA again

Guess the new communist attitude in America is spreading like wildfire... My boyfriend & I were just kicked off of a flight because the over zealous flight attendant thought we had an attitude with her! No one raised their voice, no one was aggressive or derogatory yet they delayed the flight to have security remove us! Unbelievable, we are sitting in the airport selling off all of our AA stock right now!!!!!
DO NOT FLY AMERICAN AIRLINES